Performance Measurement Program

The Costa Mesa Sanitary District developed a program for analyzing organizational performance and collaboration towards continuous improvement in an open and transparent manner. We call it PERFORMANCE MEASUREMENT.

The Performance Measurement Program uses existing internal and external data sources to evaluate, analyze and determine how District services, programs and processes can be improved to achieve “Organizational Excellence.” The District focuses on six key service attributes to fulfill its objective of achieving ORGANIZATIONAL EXCELLENCE: efficiency, effective workforce, customer satisfaction, cost effectiveness, citizen engagement, and transparency.

Performance Measurement Policy (Administrative Regulations No. 70.00)

PERFORMANCE MANAGEMENT TEAM

A Performance Management Team, consisting of the General Manager, Finance Manager, District Clerk/Public Information Officer, Wastewater Maintenance Superintendent, Administrative Services Manager, Management Analyst II (community outreach) and Management Analyst I (solid waste) is responsible for gathering and analyzing performance data and making suggestions for performance improvements to achieve the desired outcome and public purpose on a quarterly basis.

PROGRAM AWARDS

ICMA award logoicma_perf_mgmt_2021

To view the Performance Measurement Program reports and presentation documents, click on the drop-down menu below to expand the list of documents.
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Performance Measurement Reports10 documents

Annual Reports5 documents

  • 2018
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  • 2019
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  • 2020
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  • 2021
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  • 2022
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Quarterly Reports2 documents

  • 2023 Quarter 1 Performance Measures
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  • 2023 Quarter 2 Performance Measures
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Program Establishing Staff Reports2 documents

  • Board of Directors Staff Report
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  • Citizens Advisory Committee Staff Report
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Program Presentations & Handouts3 documents

Board of Directors1 document

  • Performance Measurement PowerPoint
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    This presentation was given to the Board of Directors on November 26, 2018:

Citizens Advisory Committee2 documents

  • CAC Handout 1
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    The following handouts were disseminated to the Citizens Advisory Committee on October 10, 2018:
  • CAC Handout 2
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    The following handouts were disseminated to the Citizens Advisory Committee on October 10, 2018:10, 2018: