The Costa Mesa Sanitary District developed a program for analyzing organizational performance and collaboration towards continuous improvement in an open and transparent manner. We call it PERFORMANCE MEASUREMENT.
The Performance Measurement Program uses existing internal and external data sources to evaluate, analyze and determine how District services, programs and processes can be improved to achieve “Organizational Excellence.” The District focuses on six key service attributes to fulfill its objective of achieving ORGANIZATIONAL EXCELLENCE: efficiency, effective workforce, customer satisfaction, cost effectiveness, citizen engagement, and transparency.
A Performance Management Team, consisting of the General Manager, Finance Manager, District Clerk/Public Information Officer, Wastewater Maintenance Superintendent, Administrative Services Manager, Management Analyst II (community outreach) and Management Analyst I (solid waste) is responsible for gathering and analyzing performance data and making suggestions for performance improvements to achieve the desired outcome and public purpose on a quarterly basis.
To view the Performance Measurement Program reports and presentation documents, click on the drop-down menu below to expand the list of documents.
The Document Center provides easy access to public documents. Click on one of the categories below to see related documents or use the search function.
Categories always sorted by seq (sub-categories sorted within each category)
Documents sorted by HEADER in Ascending Order within category